Privacy Policy

We only collect what we need to answer enquiries, run our services and operate this website.

Information you give us

• Contact details: name, email address, company or brand name.
• Project details: monthly revenue range, current retention setup, services of interest and anything else you write in the brief form or in email.
• Scheduling details you submit through our third-party booking tool when you book a call.

Information collected automatically

• Technical data: IP address, browser type, device type, operating system, referring page and pages viewed.
• Usage data: time on page, interactions and approximate location derived from IP address.

Client account data

When we deliver services, we may be granted access to a client’s marketing, ecommerce or analytics platforms. Any end-customer data in those systems remains under the client’s control; we access it only to perform the agreed work.

We do not knowingly collect sensitive categories of personal data (such as health, biometric, racial or religious information) and ask that you do not send them to us.

• To respond to enquiries and prepare proposals.
• To provide, manage and improve our services and this website.
• To schedule and hold calls or meetings you request.
• To send service communications about work in progress.
• To send marketing emails where you have opted in or where permitted by law, always with an unsubscribe link.
• To keep records, handle billing, and meet legal, tax and accounting obligations.
• To protect our website and prevent fraud, spam or abuse.

We do not sell your personal information, and we do not share it for cross-context behavioural advertising.

• Contract: to take steps at your request before entering a contract and to deliver agreed services.
• Legitimate interests: to run and secure our business, understand website usage and contact businesses about relevant services, balanced against your rights.
• Consent: for non-essential cookies and for marketing emails where consent is required. You may withdraw consent at any time.
• Legal obligation: to comply with tax, accounting and other applicable laws.

We use strictly necessary cookies to make the site work and, where applicable, analytics cookies to understand how the site is used. Analytics and any marketing cookies are only set where you have consented or where local law allows.

You can block or delete cookies through your browser settings. Blocking strictly necessary cookies may break parts of the site. We honour Global Privacy Control (GPC) signals where required by law.

We share personal information only with service providers who help us operate, under contracts that limit their use of the data:

• Website hosting and infrastructure providers.
• Email delivery providers used to send form submissions and transactional email.
• Meeting scheduling tools used for booking calls.
• Analytics providers, where enabled.
• Professional advisers such as accountants and lawyers.

We may also disclose information where required by law, to enforce our agreements, or in connection with a merger, acquisition or sale of assets, in which case we will notify affected individuals as required.

We are based in the United States and our providers may process data in the United States and other countries. Where personal information is transferred out of the EEA or the UK, we rely on appropriate safeguards such as the European Commission’s Standard Contractual Clauses and the UK Addendum, together with supplementary measures where needed.

• Enquiry and brief submissions: up to 24 months from the last contact, unless a project starts.
• Client project records: for the duration of the engagement and up to 7 years afterwards for legal, tax and accounting purposes.
• Marketing contacts: until you unsubscribe or ask to be removed.
• Website analytics: typically up to 26 months.

When information is no longer needed, we delete or anonymise it.

EEA, UK and similar jurisdictions

• Access a copy of your personal information.
• Correct inaccurate or incomplete information.
• Request deletion of your information.
• Restrict or object to processing, including direct marketing.
• Data portability, where applicable.
• Withdraw consent at any time without affecting prior processing.
• Lodge a complaint with your supervisory authority, or the UK ICO.

California (CCPA/CPRA) and other US states

• Know what personal information we collect, use and disclose.
• Delete personal information, subject to legal exceptions.
• Correct inaccurate personal information.
• Opt out of sale or sharing. We do not sell or share personal information for cross-context behavioural advertising.
• Limit the use of sensitive personal information. We do not collect it for such uses.
• Be free from discrimination for exercising your rights.

To exercise any right, email info@olkomedia.com. We respond within the timeframes required by applicable law (generally 30 days, or 45 days in California) and may need to verify your identity. An authorised agent may submit a request with proof of authorisation.

Marketing emails we send include a working unsubscribe link and our postal contact details, in line with CAN-SPAM, CASL and the GDPR. Unsubscribing stops marketing email but not essential service messages about active work. Where we help clients run their own email or SMS programmes, those programmes are governed by the client’s own privacy notice and consent records.

We use reasonable technical and organisational measures, including encryption in transit, access controls, least-privilege access to client platforms and vetted providers. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. If a breach affects your personal information, we will notify you and the relevant authorities as required by law.

Our website and services are intended for businesses and are not directed at children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.

Our site links to third-party websites and tools, including our scheduling provider and client stores. We are not responsible for their content or privacy practices; review their policies before sharing information with them.

We may update this policy to reflect changes in our practices or the law. The revised version will be posted here with a new “last updated” date, and material changes will be communicated where required.

Questions, requests or complaints about privacy: info@olkomedia.com.

Olko Media — United States.

Prefer to talk first? Contact the team.